Porto Montenegro Receives Two New Certifications
The exclusive luxury yacht homeport and marina village, Porto Montenegro, announced two new certifications: Environmental Management ISO 14001 as well as ISO 9001 for Quality Management.
Porto Montenegro (operated by Adriatic Marinas Services) is committed to protecting the environment and the territory in which operates, in particular by implementing targeted actions on pollution prevention and the continual improvement of its environmental protection. To reinforce this position, the company has decided to introduce the international standard UNI EN ISO 14001.
The marina’s environmental policy involves the following:
• continuous improvements to environmental performance by preventing all forms of pollution
• accordance with applicable legal requirements and other requirements subscribed in relation to environmental aspects
• monitoring water within the marina on a daily basis to prevent and contain any pollution
• adopting emergency procedures and advanced techniques to limit environmental pollution caused by accidental oil spills in the water
• optimizing the collection and management of waste, supporting initiatives that reduce waste sent for disposal as well as recovery / recycling of the same
• promotion of initiatives to enlarge the cultural heritage and local environmental perspective of sustainable development of the district in which it operates
• staff training on the principles of environmental protection legislation and internal procedures
• informing and raising awareness among users, third parties operating on the site and suppliers to act in an environmentally safe manner and in compliance with environmental policy. The company is committed to publicly disclosing its environmental policy and explaining it to anyone working for or on site.
As for ISO 9001 – Quality Management, Porto Montenegro (operated by Adriatic Marina Services) is committed to high quality customer service. “We understand that our efforts affect the actual life experiences of our customers – states Tony Browne, Porto Montenegro Marina Director – “For us, quality is fundamental to the ongoing success of the organization. We will provide the same quality and exceptional service that we would expect to and want to receive as customers. Our main aim is to built long-term relationships with our clients in order to reach those goals and we work with international quality standards to achieve that”.
ISO 9001:2008 will help Porto Montenegro to fulfil its vision to become the premier yachting home port and leisure destination in the Mediterranean.
To deliver exceptional service Porto Montenegro is committed to the following principles:
• Every Porto Montenegro (PM) customer knows that he or she is its most important customer.
• PM never ignores a problem or complaint. The team will move quickly to solve all problems.
• PM is committed to continual improvement, building on good ideas, thinking outside of the box and striving to succeed in all aspects of its work.
• PM look to exceed expectations and improve the level of satisfaction of its clients and partners.
• PM team will dress and present themselves in a professional manner and provide an environment in which customers can be comfortable in.
